CarerMeds — Support

Family Medicine & Rx Tracker

Need help? We typically respond within 1–2 business days.

CarerMeds is developed and maintained by Pradeep. If you're experiencing an issue or have a question, the resources below should help. For anything not covered here, reach out directly by email.

Contact Us

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Email Support

pradeepnswamy@gmail.com
Include your device model, iOS version, and a brief description of the issue.

Frequently Asked Questions

How do I add a medicine?

Tap the + button on the home screen, fill in the medicine details (name, dosage, quantity, expiry date), and tap Save. You can also attach a photo of the medicine box.

How do I add a patient profile?

Go to the Patients section and tap Add Patient. Once created, you can assign medicines to each patient profile separately.

Why am I not receiving expiry alerts?

Can I use CarerMeds on multiple devices?

Yes. Sign in with the same account on any iPhone or iPad and your data will sync automatically via Firebase.

How do I delete a medicine or prescription?

Swipe left on the item in the list and tap Delete, or open the item and use the delete option in the top-right menu.

How do I delete my account and all my data?

Email us at pradeepnswamy@gmail.com with the subject line "Account Deletion Request" and we will permanently remove your account and all associated data within 30 days.

Is my health data private?

Yes. Your data is stored in your private Firebase account and is never shared with third parties or used for advertising. Photos are stored locally on your device only. See our Privacy Policy for full details.

Troubleshooting

The app is crashing or not loading

My data is not syncing

Still stuck? Email pradeepnswamy@gmail.com and describe what you were doing when the problem occurred. Screenshots are always helpful!